Terms and Conditions
This website is operated by Rock on Equestrian Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Rock on Equestrian Ltd. Rock on Equestrian Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted via Woo Commerce. They provide Rock on Equestrian with the online e-commerce platform that allows us to sell our products and services to you.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by Rock on Equestrian Ltd. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products or Services
We have made every effort to display as accurately as possible the sizes, colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. All sizes and measurements of items are approximate; however, we do make every effort to ensure that these are as accurate as possible. We cannot guarantee that different items of the same colour will be an exact match due to batch production and fabric dying process. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Social Media and User Generated Content
Any person(s) that ‘tag’ Rock on Equestrian Ltd or any related hashtags, are agreeing to the brand using, copying, editing, modifying, displaying or reposting across Rock on Equestrian Ltd digital properties and 1. Using the post for commercial purposes including marketing, advertising and publicity 2. Using your name, image, likeness and username in connection with the post.
Promotional Offers and Discount Codes
Our discount codes can be used only once per order. Rock on Equestrian Ltd reserve the right to refuse or cancel the use of a discount code without any further discussion. Discount codes are subject to stock availability.
Complaints
Please contact Rock on Equestrian Ltd via email if you have any complaints. The brand will do our very best to deal with complaints and reach a satisfactory conclusion for both parties.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
Changes to Terms and Conditions
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Our Returns Policy
If you are not 100% satisfied with you order, Rock on Equestrian Ltd. will happily accept returns for either an exchange or full refund. Items purchased in the sale or at a discounted price can only be exchanged.
Items must be returned within 14 days of purchase
Items must have all tags still attached
Items must be unworn and unwashed
Rock on Equestrian Ltd are not responsible for the cost of returns
Refunds will be processed within 28 days of receiving a return
Return costs are non-refundable and it is recommended that a tracked/signed service is used
Returning Orders
Please contact Rock on Equestrian Ltd via email so that a member of the team can double check that your item is eligible for refund or exchange. Please clearly state your order number in the subject of the email to ensure that the process is as smooth as possible. Print and complete our returns form. Use the address label provided on the returns form and attach to the front of your parcel. Return your order to us via a tracked/signed service in a suitable form of packaging. Any returns that arrive damaged may not be accepted for a refund.
If Rock on Equestrian Ltd have not received your return within 14 days of purchase, no refund will be given. In is at the discretion of the brand whether a credit note is given. The first exchange item will be posted free of charge, but thereafter the purchaser is liable. If the exchange is returned for a refund the exchange shipping will be deducted. All refunds will be credited back to the payment method originally used, minus postage costs.
Faulty Goods
In the unfortunate event that you receive a faulty product, please contact us straightaway via email along with any supporting photos and documents. Please also provide your order number in the email subject. If the product has a clear manufacturing fault, then Rock on Equestrian Ltd will exchange the product for a like for like product (if in stock). If the product is not in stock, a gift voucher will be offered or a different product for the same value. Products that are damaged due to long term wear or damaged due to being washed incorrectly are not eligible for a faulty return. If Rock on Equestrian Ltd agree that the product is faulty, standard postage will be covered.
If you have any queries regarding returns and refunds, please contact Rock on Equestrian Ltd via email.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and Paypal details) email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How We Use Your Personal Information
Our company is hosted on the Woo Commerce. Woo Commerce provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Woo Commerce’s data storage, databases and the general Woo Commerce applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Woo Commerce and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Sharing Your Personal Information
We use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at kt@rockonsport.co.uk
Delivery Options
Standard UK Postage (Royal Mail Tracked 48 Hour Postage) – £4.95
Tracked 48 Hour Postage (48 Hours from Dispatch) – £15.00
Standard International Posted (Royal Mail/Parcel Force) – £20.00
Pre-orders will be posted as soon as the products are in stock. The pre order lead time will be stated on the product, along with a date or expected dispatch.
Rock on Equestrian Ltd endeavours to post all orders within 1-2 working days. Please allow extra time over busy periods and Banks Holidays. A member of Rock on Equestrian Ltd staff will contact you as soon as possible, if there is any known issue with your order.
Undelivered / Unclaimed Deliveries
If you have missed your delivery, Royal Mail will leave a card notifying you of the next delivery date. In most cases, they will also leave a contact number so you can get in touch directly to reschedule your delivery at no extra charge.
Alternatively, the courier will leave your parcel in a ‘safe place’. A safe place enables a courier to collect or deliver your parcel even if you’re not in. It should be dry and secured from public access but still easily accessible to our courier. Typical examples include a shed, greenhouse or porch. If you have a chosen safe place, then please leave this in the delivery instructions section during your order.
Rock on Equestrian Ltd cannot be held responsible for any delivery delays in relation to any of the following (not limited to): strikes, riots, invasions, terrorist attacks or threat of terrorist attacks, weather, natural disasters, fire or failure of telecommunications networks.
Lost / Damaged Deliveries
If your parcel has been lost, damaged or potentially stolen in transit, please contact Rock on Equestrian Ltd via email as promptly as possible (within 48 hours if damaged). To ensure that your issue is resolved quickly and efficiently, please provide your delivery number and postcode as well as any relevant dates or images.
If you have any queries regarding delivery, please contact Rock on Equestrian Ltd today.